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Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points
Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points

Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Crisis Points

by and and

4.00 (249 ratings)
Defensive design is like defensive driving brought to the Web. Good site defense can make or break the customer experience. This book shows the right (and wrong) ways to get defensive, offers guidelines to prevent errors and rescue customers if a breakdown occurs.It also shows you how to evaluate and improve your own site's defensive design.
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Non Fiction Programming Technology Business Web Design Web Design Usability Website Design
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